Customer Care

If you are calling us for a new service request or a complaint, please note the Ticket Number as given by our representative. This is your unique reference number for registering your enquiry with Tejays Customer Care. You will need this number for all other future communication.

The Tejays Team will address your concerns as soon as possible, however we require at least 3 days for disruption/disconnection of service complaints and 7 days for any other complaint, since they might be of different nature and level of complexity. But rest assured, your concern will be addressed up to your satisfaction.

In case you are not satisfied with our response within these timelines, we encourage you to contact our Appellate Authority with your Service Request / Complaint Number (the unique number you get when you register with Tejays Customer Care) anytime from Monday to Saturday, between 8:00am to 10:00 pm. & Sunday, between 9:30 am to 6:30 pm.